Helpful Info
Manufacturers
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How do I return an item?
How do I return an item?
RETURN AND WARRANTY POLICYDGS encourages our customers to carefully read the following information regarding returns.
Once a gun has been transferred to the purchaser - the firearm is considered used and is not returnable as a new gun.
1. Any defects or warranties are covered by the product's manufacturer – NOT by DGS
2. There is no warranty on any used gun purchases – used firearms are sold “as is”
3. DGS does not accept returns on ANY firearm purchases regardless if it has been fired or not. All other types of returns must include all packaging, parts, instructions and accessories. Returns must first be authorized by Dallas Gun Source -online purchased items returned without a RMA will be refused.
4. Returned items must have an RMA#, This RMA is assigned by Dallas Gun Source.
5. There is a 20% restocking fee on all non-firearm returns
6. Shipping, transfer fees and other fees incurred in the transaction are non-refundable.
7. Warranty claims on new firearms are covered by the manufacturer’s warranty and should be returned directly to the manufacturer for repair. You can contact our office so we can be aware of the problem and possibly help you with the correct contact info for the manufacturer.
8. Dallas Gun Source does not warrant, guarantee any weapon or item purchased nor does DGS guarantee the suitability of any firearm or accessory. The original manufacturer warrants the purchased item.
9. Any item or shipment shortages must be reported to our office within 3 days of delivery. Please email a description of the errors to [email protected] so we have written documentation.
10. Returned items that do not have the problem reported will incur a 20% restocking fee.
Returns are ONLY accepted for merchandise found defective immediately upon receipt.
Please feel free to contact us with any questions you may have prior to making your firearms purchase.
Dallas Gun Source
3305 Wiley Post,
Suite B
Carrollton, TX 75006
972-590-4242
[email protected]
VERY IMPORTANT - FIREARM RETURNS!! Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer at your FFL dealer. Once a new firearm is transferred to you it is considered used, even if unfired. DGS DOES NOT ACCEPT RETURNS ON FIREARMS - unless found defective prior to transfer. DGS DOES NOT reimburse FFL transfer fees or local taxes on any guns once transferred. We understand that some manufacturer defects may not be identifiable upon initial inspection. Upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer’s warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. If we receive a defective firearm that has already been transferred, we will forward the firearm to the manufacturer on your behalf - and charge you for the additional shipping. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.
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